Remote Managed Server Services – Features
Remote Managed Network services are comprehensive, flexible hosting services that offer a complete and affordable pay-as-you-use solution designed to seamlessly integrate with your IT and information management needs.
Top Quality Support |
24 x 7 x every day
BluePoint has created a multilevel Service Delivery support organization offering our customers 24 x 7 x every day of the year support. |
ViewPoint Web Portal
Online Customer Relationship Management system provides customer designated technical contacts password protected access to service elivery. |
Toll Free access
Continually available Toll Free access to Service Delivery Center. |
Email Notification
Provides a method from alerting and prompt customer service. |
Vendor Coordination and Management
Multi-vendor support for your IT and information management assets ensures faults are repaired in a timely fashion. |
Problem Management
End-to-end management of incidents including problem source identification, resolution, and root cause analysis. |
Asset Management
Assists Service Delivery with the ability to manage, audit, and coordinate customer assets improving service delivery. |
Administration
Implements immediate resolutions to critical problems, identifies areas of possible automation and/or improvement to provide better customer service, and enhances problem resolution techniques. |
Server Management |
Server Monitoring
BluePoint will provide proactive and reactive monitoring service 24 x 7, mutually agreed upon actions for availability, capacity and performance levels |
Threshold Monitoring
24 x 7 monitoring of key metrics including CPU utilization, memory utilization, file size and page swap area. Email or text message alerts are sent to key Customer personnel for prompt resolution. |
Operating System Patching
We will develop and document a mutually agreed upon policy for OS patching including frequency and roll-out schedule. |
Vulnerability Scanning
Networks are checked IP by IP and scanned for over 15,000 vulnerabilities and other weaknesses. Software automation to provide consistency. |
Change Management
Develop and document a mutually agreed upon change management process. Change Requests are reviewed and approved by Customer personnel, changes are implemented during a scheduled maintenance window. Changes are applied with verbose logging for audit purposes. |
Systems Parameter Tuning
Develop and document a mutually agreed upon change management process for Systems Parameter Tuning. |
Backup and Recovery
Perform daily incremental, and weekly full backup to disk. Provide offiste data protection (optional). |
