Cloud Support for Cloud Services
Current customers should use our Customer Support Center.
As a provider of cloud services for over a decade, BluePoint Data has a very simple approach: All elements of the cloud are supported, all have an SLA and they are all monitored and maintained on a true 24X7 basis from our Atlanta based Service Delivery Center; whether we are monitoring your cloud/traditional infrastructure on your premises or are providing it from one of our data centers.
Good support starts with good provisioning and installation. BluePoint's long standing BlueSeal process has dozens of milestones and 100s of tasks to ensure there are no loose ends and SLA attainment is achieved at the onset of service delivery. Once the service is provisioned and in production, the production phase of BlueSeal ensures change control and maintenance are timely and best-of-breed. And, to verify that we adhere tightly to these processes, BluePoint is SAS70 Type-II audited each year by Grant-Thornton.
With this multi-faceted approach, BluePoint ensure's your needs are met and supported every step of the way, and that the cloud services we provide (SkyNOC, SkyServer, SkyBackup or SkyMessage) meet your needs continuously and predictably.