NOC Solutions: Turn Key and Best-of-Breed
Imagine, that with the snap of your fingers, you could have a fully staffed, fully automated, best-of-breed, SAS70 audited, network operations center where, in an instant your operations would function at a level on par or above with the very best in the industry. SkyNOC is the NOC solution you are imagining. Not only does SkyNOC fulfill this vision, but it also saves a lot of money at the same time.
How do I get started in cloud computing?
Chances are, you are in the process of evaluating how cloud computing will fit into your organization’s needs. This can be a difficult question to answer. And, of course, the more complex and mature your applications are and the more integration that you have implemented, the more difficult this process can become. As an IT decision-maker, you repeatedly ask yourself “how do I get started on cloud computing”, while managing risk, maintaining visibility, and retaining command-and-control over my infrastructure and ultimately the end-user experience. You are looking for a NOC solution and need to find a network operations center that abides by best practices.
BluePoint’s SkyNOC service is one of the first of its kind. We like to call it our “NOC in the sky”
Your very best, first step into the cloud
To establish your first step in the cloud, it’s best to visualize what your last step may look like. So after stepping into your time machine and looking 5 to 10 years into the future, it’s easy to see your organization as a highly evolved, highly efficient, IT organization that leverages private cloud, public cloud, in-house skills, in-house infrastructure, and external third-party skills all working in unison to provide high quality, low cost IT services to your businesses units and end-users. SkyNOC includes all systems monitoring, a comprehensive dashboard, a complete and fully functional case management and escalation system, process, procedure, SAS70 auditing, training, education, and clear KPI’s so that you attain real-time visibility and maintain command-and-control. All of these features make SkyNOC a robust NOC solution.
5 Levels of service
To ensure that we can provide the level of service you need, our SkyNOC service has five distinct levels:
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Monitor and Route
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Monitor, route and escalate
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Monitor, route and escalate + application watch
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Monitor, route, escalate and resolve
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Monitor, route, escalate and move/add/change
As you can see, each level of service builds on the last. For level I, BluePoint watches over the store, detects problems automatically and ensures that the proper people on your team are aware of the problem and have the information they need to begin resolving it.
Please refer to the table below for more details on the SkyNOC tiers and their features.
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SkyNOC Features |
tiers |
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Monitor
&
Route |
Monitor, Route
&
Escalate |
Monitor, Route
& Escalate
+ Application Watch |
Monitor, Route , Escalate
& Resolve |
Monitor, Route, Escalate
& Move/Ad/Change |
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Monitoring Software |
 |
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Case Management System |
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Customizable dashboard |
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Decision maker survey facility |
 |
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End User satisfaction indicators |
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Productivity indicators |
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Problem detection |
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Problem escalation |
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Problem resolution |
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Move/Add/Change |
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Deployed on top of existing systems
No fork lift upgrade of monitoring systems |
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Centralized command-and-control |
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Flexible
Monitor anything, anywhere |
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Rapid deployment
2 weeks, average |
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Application monitoring |
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OPT |
OPT |
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Ironclad service-level agreements |
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Data backup monitoring |
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Security monitoring |
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Antivirus monitoring |
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Operating system patching |
OPT |
OPT |
OPT |
OPT |
OPT |
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Firmware updates |
OPT |
OPT |
OPT |
OPT |
OPT |
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C-level dashboard |
OPT |
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Smart phone integration |
OPT |
FUT |
FUT |
FUT |
FUT |
OPT = Optional FUT = Future
= Available in a higher tier
For level II we take all the features of level I and add the escalation feature so that if your primary contact for a given issue was not available, it will be it escalated to a second level; and eventually to a third if the second level is not available.
Level III takes all the features of level II and implements a comprehensive monitoring of your critical applications such that business process continuity and then user satisfaction can be insured and maintained.
Level IV means BluePoint will not only detect, route and escalate, but will also resolve the problems; large or small. We do so with firm response commitments, firm SLA’s, and a clear and predetermined fee structure.
Level V adds move/add/change to the service level. With this level BluePoint manages all change control through our SAS70 audited change control process and implements approved changes within scheduled maintenance windows.
To request a firm quote for SkyNOC services from BluePoint, please click here. You’ll hear from us within one business day.